Mobile App Update Fixes Ticket-Scanning Snag That Impacted Some Android Phones

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An update to our mobile app is now live in the Google Play Store® that fixes a glitch some players with Samsung® phones were having when they tried to scan a lottery ticket to see if they’d won a prize.

The technical snag appeared to only impact Samsung Galaxy S21 mobile phones with the Android 12 operating system. 

The players involved said they couldn’t use the lottery’s mobile app to check the results of their tickets. That was the only app function impacted on those phones – all other features on the lottery app, including players’ ability to enter tickets into promotions, continued as normal.

The update is now live for Android devices and in most cases, if you already have the app (it’s called the Iowa Lottery’s LotteryPlus), you’ll get the new version automatically. But if you’ve shut off automatic updates, you can go into the Google Play Store and manually update it.

Please note that if you have an Android device and you’d saved an ePlayslip in the app, you may need to re-create it and save it again after the update is made.

Thank you to the players who contacted us and shared details about what you were experiencing with the app. Your input was a big help in this process!

If you’re not familiar with our mobile app, you can use it to check the results of lotto, scratch and InstaPlay tickets so you don’t have to visit a store or lottery office to see if you’ve won a prize. Other popular ways that people use the app are to enter tickets into our VIP Club drawings, check the winning numbers in recent lotto drawings, and find a lottery retailer near them.